Privacy Policy

1. Introduction

PragiGreens, a brand of PRAGI GREENS PRIVATE LIMITED (“PragiGreens”, “we”, “us”, or “our”), operates an online store for plants, nursery products, and related products. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, place an order, create an account, contact us, or otherwise interact with our services.

2. Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, account information, order details, and communications with us.

We may also collect technical information such as IP address, browser type, device information, pages visited, and basic usage information when you use our website.

Payment information may be processed through third-party payment providers. We do not intend to store your complete payment card, banking, or other sensitive payment credentials on our servers.

3. How We Use Your Information

We may use collected information to process and deliver orders, provide customer support, manage accounts, communicate about orders and services, process payments and refunds, improve our website and products, prevent fraud or misuse, maintain security, and comply with applicable legal requirements.

Where permitted by law and where you have the appropriate choice or consent, we may also use contact information for promotional communications.

4. Sharing of Information

We may share information with service providers who help us operate the website and fulfil orders, such as payment processors, shipping and logistics providers, hosting providers, email/service providers, and technology providers.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, users, property, or the security of our services.

We do not sell your personal information as a standalone product to third parties.

5. Payments

Payments may be handled by third-party payment gateways. When you make a payment, relevant information may be transmitted directly to the payment provider in accordance with its privacy policy and terms. Payment transactions are subject to the security and privacy practices of the applicable payment provider.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to keep you signed in, remember preferences, support essential website functionality, understand website usage, and improve the user experience. Some third-party services used by the website may also use cookies or similar technologies.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal and regulatory obligations.

9. Your Choices and Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, and to raise concerns about its use. You may also opt out of promotional communications by using the available unsubscribe mechanism or contacting us.

10. Third-Party Links and Services

Our website may contain links to third-party websites, payment services, logistics services, or other platforms. We are not responsible for the privacy practices or content of third-party services.

11. Children’s Privacy

Our services are not intended to knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us improperly, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.

13. Contact Us

For privacy-related questions or requests, please contact PragiGreens through the contact details provided on our website.